Ploqo Chat Button Privacy Policy

1. Introduction

Ploqo Chat Button ("we", "our", or "us"), listed in the Shopify App Store as Ploqo Chat Button for WhatsApp, is a Shopify app made by the team behind PinFlow. It adds a WhatsApp chat button to your online store. When a shopper taps it, WhatsApp opens a chat with your number and a message you wrote. This policy explains what information the app accesses and stores when a merchant installs it, and how that information is used.

2. The Button's Settings Live in Your Theme

Your WhatsApp number, your messages and the button's position and look are settings of the app embed in your store's theme. You edit them in the Shopify theme editor, and Shopify stores them in your theme, not on our servers.

3. The Button on Your Store

• The button sends nothing to the app and sets no cookies. It is built in the shopper's browser from your theme's settings and the page they are on.
• If you turn on the greeting and a shopper closes it, the button saves one flag in their browser, so the greeting does not come back on the next page.
• Messages go from the shopper to you through WhatsApp. The app does not see them, or the shopper's WhatsApp number.

4. Information We Access

The app requests no access scopes, so it does not read your products, orders or customers. When a staff member opens the app, Shopify gives the app a login session for them, which carries their name and email address.

5. What We Keep on Our Servers

• Your shop domain, and whether the app is installed.
• Your shop's Shopify sessions, including the session of the staff member who opened the app, with their name and email address. They are encrypted before they are stored.
• The chat thread in the app: the messages you send us through the app's Chat button, and our replies. Our team receives your messages through a messaging service.
• Server logs and error alerts, used to find and fix errors. They can contain your shop domain.

6. Sharing

We use service providers, such as Cloudflare and our hosting company, to host and operate the app. They process data only on our behalf. We do not sell your data.

We use PostHog (product analytics and session replays) to see how the app is used. It runs only on the app's admin pages used by you and your staff, and not on your storefront. The chat button your shoppers see does not load it.

7. Data Retention and Deletion

• When you uninstall the app, we delete its Shopify sessions at once.
• Shopify asks us to delete a shop's data 48 hours after uninstall. We then delete the rest: your shop's record and the chat thread. If you have reinstalled the app by then, we keep them, because you are using the app again.
• When Shopify asks us to delete a customer's data, there is nothing to delete: the app holds no customer data. We do not store or log the customer details the request carries.
• The button's settings stay in your theme after you uninstall. Shopify stops showing the button, and if you reinstall the app, the button comes back with the same settings. To clear them, empty them in the theme editor before you uninstall.